As a member of our UV Skinz family, you should expect nothing but the best.
We hold ourselves to the highest standards to ensure that your UV Skinz experience
is 100% satisfying. We use the highest quality materials and provide the highest
quality of customer service.
Should you have a question or issue that is not addressed below, please
call us toll free at 877-UV SKINZ (877-887-5469.) Customer service is available
Monday-Friday from 8:00AM to 5:00PM Pacific Time. You can also send us an
e-mail at efmW@GqQtcYj.com and we will respond as promptly as possible.
What is your shipping method?
Most items are available for immediate shipping. We offer a selection of
shipping methods to fit your schedule
and budget. If you would like to make other arrangements, please indicate this on your order
and we will be happy to oblige for an additional fee.
Where can you ship?
We ship to the 50 US states and all Canadian provinces.
How much is shipping and how long will it take to receive my order?
Our current shipping rates and estimated delivery times are summarized
here.
What forms of payment do you accept?
We accept VISA, MasterCard, American Express and Discover cards. We will
accept personal checks and money orders with orders that are mailed to us.
(Please note: personal checks may take up to 10 working days to clear before
order can be shipped.) You may fax an order to us toll free at 877-887-5468.
When will my credit card be charged?
Your credit card will be charged upon shipment of your order to you.
Do I have to pay sales tax?
An 8.25% sales tax must be added to all orders shipped to addresses within
California. If your order is shipped outside of California, no sales tax will
be added.
Do you offer gift certificates?
UV Skinz make great gifts! Cool and unique, the gift of a UV Skinz also
shows you care about protecting the ones you love. Please contact us directly
for gift certificate information.
Will I receive an order confirmation?
Yes, you will receive an e-mail confirmation that we have received your
order.
What is your return/exchange policy?
UV Skinz thrives on happy customers! If you are not 100% satisfied with
any item, you may return it to us at anytime for an exchange or refund of
its purchase price (less original shipping and handling charges.) We use the
highest quality materials and guarantee against all manufacturer defects.
Please read our care instructions carefully to ensure items last to their
utmost potential.
Please note that you must call us (877-887-5469) to request a Return Merchandise
Authorization (RMA) number before returning any item.
What if my order is damaged, missing or incorrect?
Please call us immediately (877-887-5469) and we will arrange for a replacement
item to be sent as soon as possible. We will issue you a Return Merchandise
Authorization (RMA) number and give you the information you need to return
the damaged or incorrect item to us.
Please note that items may not be returned without an RMA number.
Please send returns to:
UV Skinz
13775-A Mono Way
Sonora, CA 95370
Do you have retail stores?
UV Skinz does not have a retail store however, we do have many distributors
located throughout the United States and Canada. Please call us toll free
at 877-887-5469 if you’d like to find a retailer in your area. You can
always call us directly to place an order.